In today’s reality of multi-generational Tenants, the drive for new technology can often leave behind those that do not wish to email or text, or use Facebook and Google.
However, the capability to merge the standard practise of using a phone to actually call someone, with CLAIRE’s varied skill sets to answer that first line call – exists today.
Furthermore, CLAIRE is ideally positioned to respond with the requested information and / or convert the request into a job or task for further processing, providing respite for the busy Property Manager to deliver in other areas whilst improving service deliverability to the customer.
Similarly, the Tenant does not want to call an organisation, only to be transferred or put on hold before reaching the correct person or told they will be called back – CLAIRE removes this frustration and further improves your customer satisfaction by taking the call 24×7 – removing a time consuming effort for staff answering the phones.
Speed up the process and connect callers to the right information with Realm’s self-service, automated Voice solution delivered by CLAIRE.
Penetration of voice-activated speakers is growing rapidly and is now reaching mainstream audiences.
Smart speakers are mostly replacing radios in the home, particularly in living rooms, kitchens, and bedrooms. Some regular users also say they spend less time with the television and other screens – Consumers see voice very much as a chance to de-clutter.
These same consumers are engaging with their voice-activated speakers as if they were human, they’re saying ‘please,’ ‘thank you,’ and even ‘sorry.’ People perceive the devices as more than just an electronic toy, they’re more akin to another person or a friend.
Within a few years, many expect voice to have largely replaced remote controls, simplifying access to a range of TV, radio, and other devices.
What does all of this mean to your Tenants?
Basically, right now, you can offer an Artificial Intelligence driven Property Management solution to your Tenants, it can be generic (Talk to Property Realm) or tailored (Talk to “Your Agency Name Here”) that will answer their general queries, deliver specific tenancy information, take and book maintenance jobs, even auto assign the job to your preferred Tradesperson with a capped $ value.
What does this mean to your Property Managers?
The inclusion of CLAIRE, your AI driven assistant, will free up your Property Managers from the day-to-day repetitive transaction activities, and allow them to focus increasingly on customer focused activities.
Almost 5 Billion people own a mobile phone – no wonder SMS has become the ubiquitous communication channel in a world, where instant is the new norm, alongwith expectations that you have staff just sat ready and waiting to respond when SMS’ arrive.
With CLAIRE as your digital assistant, those SMS’ will be responded to instantaneously – either providing answers to the direct questions from Tenants, or creating Jobs in your Property Management software for downstream processing – all in real time, 24 x 7.
The resulting responsiveness in communications between your Tenants and Property Managers will increase customer satisfaction, whilst delivering a continuous service improvement by having CLAIRE, respond in real time with up to date information, using a convenient and familiar tool.
The constant influx of emails into the Property Manager’s inbox keeps them tied to a screen when they should be out delivering customer service, face-to-face.
Imagine if you will, that you had a Digital Assistant who would process those same incoming emails using Artificial Intelligence and present you with an Email AI Outbox that shows:
Now imagine being able to perform this activity on your desktop, and phone, and tablet
Introducing CLAIRE, your EMAIL AI Digital Assistant that will take on the heavy lifting in regards to your email inbox and give you back time to focus on higher level service delivery for your Tenants by shifting your focus from transactional to relational.