Automating Maintenance, Rent Arrears, Enquiries and more with Smart AI
Leaving ONLY the really important work saving property managers significant time and increasing owner profits.
We have integrated with
major leading property management software



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Key Features
Rent Arrears
Level 4 Automation
Reduce Arrears
by up to 50%
by up to 50%
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Saves PM Time
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Trains your tenants
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Reduces total amount owed
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Conversational follow up
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Integrates with your 'Trust Accounting'
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Acts like a PM should
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SMS Enabled
Maintenance
Level 3 Automation
Reduce Maintenance Time
by up to 60%
by up to 60%
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Saves PM Time
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Reduces Open Days by up to 40%
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Auto Job Creation post conversation
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Auto Assignment to Supplier
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Auto Follow Up
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Auto Close
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Connected to your Trust Accounting
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All Comms Channel Capable
General Enquiry
Level 3 Automation
Reduce inbound queries by up to 30%
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35+ Skills
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When is my lease up? or I want to give notice, or how much rent do I owe?
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Looks up from the trust accounting in live time
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Connected to your Trust Accounting
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Connected to follow up Actions
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All Comms Capable
Concierge
Level 3 Automation
Easily integrate your website with our AI
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Free Branding
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24hrs / Day
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After hours concierge
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65+ Skills
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Connected to your Trust Accounting
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Connected to follow up Actions
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Instant support with complete information from your trust accounting
Connection Services
Level 4 Automation
Increase revenue via CLAIRE offering tenants
moving services.
moving services.
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Free Branding of Connection Services
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24hrs / Day
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Offers Connect Now Services
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Move In & Move Out Revenue
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Connected to your Trust Accounting
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Connected to follow up Actions
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Instant referral after tenant sms conversation
Where our Artificial Intelligence can Talk to Tenants?
Google Assistant
24hr support on Google Home Devices
Talk to "Acme Real Estate"
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Free Branding
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24hrs / Day
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After hours Concierge
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65+ Skills
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Connected to your Trust Accounting
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Connected to follow up Actions
SMS
Automate support to tenants via their mobile
Inbound SMS support via a Mobile Number
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Works on any phone
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24hrs / Day
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After hours concierge
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65+ Skills
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Connected to your Trust Accounting
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Connected to follow up Actions
Email AI
Automate tenant email correspondance
Inbound Email processing
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Office 365 Integrated & Google Mail
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Learns from Team Emails
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Template your team responses
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65+ Skills
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Connected to your Trust Accounting
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Connected to follow up Actions
Web Chat
Tenants get 24hr support on your website
Easily Integrate your website with our AI
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Free Branding
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24hrs / Day
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After hours concierge
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65+ Skills
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Connected to your Trust Accounting
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Connected to follow up Actions
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Easily Integrate your Facebook with our AI
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Free Branding
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24hrs / Day
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After hours concierge
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65+ Skills
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Connected to your Trust Accounting
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Connected to follow up Actions
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Web Forms
Tenants get 24hr support on key processes via your webpage
Key process inputs inside your web site
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Free Branding
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24hrs / Day
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After hours concierge
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Register Maintenance, Close Jobs, Rate Supplier and more..
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Connected to your Trust Accounting
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Connected to follow up Actions
Save up to 45% PM Time
CLAIRE takes care of so many transactions that the property manager just needs to take care of the exceptions.
Reduce Rent Arrears by up to 50%
CLAIRE monitors, chases, discusses and closes rent arrears with expert precision. Reducing arrears time open by over 50% and total open by up to 50%.
Increase Service Rates by up to 30%
CLAIRE takes care of communications and immediate service so you don't miss a thing.
Reduce Delays by up to 50%
CLAIRE automates tasks as they happen so whether you are on call, doing an inspection or at home after hours CLAIRE has it sorted.
Lets get CLAIRE working for you!
Ready to add the industry’s smartest AI driven Property Management Assistant to your team? You can begin the journey in one of 3 ways.
- Book an on-boarding meeting with Realm’s dedicated on-boarding team. This option will allow you to be guided through the on-boarding portal and answer questions related to the portal, account set up and your settings.
- Self Service on-boarding for the tech savvy. This option allows you to set up your account independently right through to LIVE.
Client Testimonials

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"This is the first Christmas that the team has been able to kick back and rest thanks to CLAIRE and they came back well-rested"

First National Burnie Read More
"CLAIRE is starting to free up our property managers time by automating some of the mundane tasks, responding to tenancy questions and adding file notes to our property management system.
We are finding this a HUGE time saver!"

inStyle Estate Agents Read More
"We highly recommend CLAIRE as a tool to streamline arrears management. This means even on a property managers worst day, busy with emergencies, CLAIRE will still follow up rent arrears consistently "

Raine & Horne Read More
"Tenants are really accepting because it just makes life easier. They don't have to come in and see us they can just have a chat from the comfort of their own living room."

Raine & Horne Read More
"What I like is that this demonstrates to landlords that we are investing in their property, investing in the communication channels & in getting better quality tenants. Landlords are identifying this as point of difference in the market and our rent roll is growing as a result "

McGrath Ballina / Byron Bay Read More
"I would like to endorse Property Realm and in particular CLAIRE! We have had such a great success and are very satisfied. "
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What people are saying...
"Tenants are really accepting of this 'new toy' because it makes their lives easier. It's practical help, they don't need to come in and see us. They can sort out their problem from the comfort of their lounge room.'

"This service helps so much with my job! I come to work and open my emails and the record is already there that the tenants have solved their own problems."

"It's handy being able to get information about your property after hours. It's easy to use and really convenient."

"I've got goosebumps. I love it!"

“Having happy renters is our goal and by providing them with all the information they need in a straightforward way 24 hours a day.. this is having a big impact,”

'This is incredible, so exciting for the industry and I can't wait to introduce this to even more of my clients!'

"I have to agree the term AI is overused as a Buzz Word across many industries and Patrick’s company is one of the first actual AI companies to come into Real Estate that I can see disrupting at the same time driving the industry forward. On top of that, Patrick is really able to concisely outline where he sees the industry moving in the future."

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See where else you can find us:

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RE-edge is a conference for showcasing the latest trends in the real estate industry. The RE-edge presenters are real people working on, in or with the trends on show. RE-edge is for all real estate agents who want to learn how to work smarter.

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"Thank you so much for introducing CLAIRE to us, and explaining how she’s going to make renting and managing property a truly pleasurable experience again. And so thank you so much for your time. Long may she reign." - Kylie Davis

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"Talking about the battle of costs going up, fees going down, what parts of a property management business is AI looking to replace, the impact on the human side of the business and The future of Property Management in 5 years ' - David Judge

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Patrick Hill and Sarah Bell discussing AI and machine learning, it's true definition and how you can adapt to the technology changes in the industry at The Business of Real Estate 6th annual conference in 2019.

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Launching a new artificial intelligence customer service initiative, local agent’s Raine & Horne Terrigal and Erina-based developer Realm Property are offering a world first real estate trust accounting software called Concierge that is set to revolutionise the property management sector in Australia.

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John Singleton Group backs exciting new Central Coast start-up
John Singleton has once again put his money where his mouth is when it comes to business growth on the Central Coast by backing a local start-up that has developed an exciting new world first real estate software.

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"Concierge, which looks set to shake up the property management sector in Australia, combines artificial intelligence (AI) with voice recognition.
The technology utilises platforms such as Google Assistant, Google Home, Google Mini, SMS, standard email systems and Facebook Messenger to provide tenants with full access to their tenancy details."

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In the first episode of the REB Business Empowerment Showcase podcast, ListReady head of sales Julian Antonescu and Property Realm CEO Patrick Hill join host Phil Tarrant to discuss how agents and property managers are utilising tech to their advantage.

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Leading investment group, John Singleton Group is investing in a new real estate software, Property Realm, through its investment arm Bonython Property and Investment.
Property Realm combines artificial intelligence (AI) with voice recognition to provide technology which enhances the rental experience for landlords, tenants and property managers.

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Property Realm is an AI offering that is aimed at the property management space. Property Realm offers tenants 24/7 support via interaction with AI driven solutions and automates a portion of the tenant’s contacts with property managers. Property Realm uses Google home assistant to assist with information regarding rent payment, send a message to the property manager or contact a trades person to attend to a maintenance issue.
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