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CLAIRE

Your Multi-channel Artificial Intelligence Property Management Assistant: Supporting Property Managers Australia Wide

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Deanne Lamprey
Deanne Lamprey
First National Burnie
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"CLAIRE is starting to free up our property managers time by automating some of the mundane tasks, responding to tenancy questions and adding file notes to our property management system. We are finding this a HUGE time saver!"
Crystal Stojanovic
Crystal Stojanovic
inStyle Estate Agents
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"We highly recommend CLAIRE as a tool to streamline arrears management. This means even on a property managers worst day, busy with emergencies, CLAIRE will still follow up rent arrears consistently "​
Cassie Holten
Cassie Holten
Raine & Horne
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"Tenants are really accepting because it just makes life easier. They don't have to come in and see us they can just have a chat from the comfort of their own living room."
Brett Hunter
Brett Hunter
Raine & Horne
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"What I like is that this demonstrates to landlords that we are investing in their property, investing in the communication channels & in getting better quality tenants. Landlords are identifying this as point of difference in the market and our rent roll is growing as a result "
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Helping your team move towards the customer and away from transactions

See where else you can find us:

RE-Edge
RE-EdgeMarch 20, 2020
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RE-edge is a conference for showcasing the latest trends in the real estate industry. The RE-edge presenters are real people working on, in or with the trends on show. RE-edge is for all real estate agents who want to learn how to work smarter.
The Proptech Podcast
The Proptech PodcastDecember 2, 2019
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"Thank you so much for introducing CLAIRE to us, and explaining how she’s going to make renting and managing property a truly pleasurable experience again. And so thank you so much for your time. Long may she reign." - Kylie Davis
In the Hot Seat
In the Hot SeatAugust 2019
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"Talking about the battle of costs going up, fees going down, what parts of a property management business is AI looking to replace, the impact on the human side of the business and The future of Property Management in 5 years ' - David Judge
The Business of Real Estate '19
The Business of Real Estate '19September 9-10, 2019
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Patrick Hill and Sarah Bell discussing AI and machine learning, it's true definition and how you can adapt to the technology changes in the industry at The Business of Real Estate 6th annual conference in 2019.
realestate.com.au
realestate.com.auJune 25, 2019
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Launching a new artificial intelligence customer service initiative, local agent’s Raine & Horne Terrigal and Erina-based developer Realm Property are offering a world first real estate trust accounting software called Concierge that is set to revolutionise the property management sector in Australia.
news.com.au
news.com.auAugust 1, 2019
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John Singleton Group backs exciting new Central Coast start-up John Singleton has once again put his money where his mouth is when it comes to business growth on the Central Coast by backing a local start-up that has developed an exciting new world first real estate software.
Property Observer
Property Observer30 July, 2019
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"Concierge, which looks set to shake up the property management sector in Australia, combines artificial intelligence (AI) with voice recognition. The technology utilises platforms such as Google Assistant, Google Home, Google Mini, SMS, standard email systems and Facebook Messenger to provide tenants with full access to their tenancy details."
Real Estate Business
Real Estate Business16 October, 2019
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In the first episode of the REB Business Empowerment Showcase podcast, ListReady head of sales Julian Antonescu and Property Realm CEO Patrick Hill join host Phil Tarrant to discuss how agents and property managers are utilising tech to their advantage.
Business2
Business29 August, 2019
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Leading investment group, John Singleton Group is investing in a new real estate software, Property Realm, through its investment arm Bonython Property and Investment. Property Realm combines artificial intelligence (AI) with voice recognition to provide technology which enhances the rental experience for landlords, tenants and property managers.
Pie Lab
Pie Lab31 May, 2019
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Property Realm is an AI offering that is aimed at the property management space. Property Realm offers tenants 24/7 support via interaction with AI driven solutions and automates a portion of the tenant’s contacts with property managers. Property Realm uses Google home assistant to assist with information regarding rent payment, send a message to the property manager or contact a trades person to attend to a maintenance issue.
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tenant

In today’s reality of multi-generational Tenants, the drive for new technology can often leave behind those that do not wish to email or text, or use Facebook and Google.

However, the capability to merge the standard practise of using a phone to actually call someone, with CLAIRE’s varied skill sets to answer that first line call – exists today.

Furthermore, CLAIRE is ideally positioned to respond with the requested information and / or convert the request into a job or task for further processing, providing respite for the busy Property Manager to deliver in other areas whilst improving service deliverability to the customer.

Similarly, the Tenant does not want to call an organisation, only to be transferred or put on hold before reaching the correct person or told they will be called back – CLAIRE removes this frustration and further improves your customer satisfaction by taking the call 24×7 – removing a time consuming effort for staff answering the phones.

Speed up the process and connect callers to the right information with Realm’s self-service, automated Voice solution delivered by CLAIRE.

smart

Penetration of voice-activated speakers is growing rapidly and is now reaching mainstream audiences.

Smart speakers are mostly replacing radios in the home, particularly in living rooms, kitchens, and bedrooms. Some regular users also say they spend less time with the television and other screens – Consumers see voice very much as a chance to de-clutter. 

These same consumers are engaging with their voice-activated speakers as if they were human, they’re saying ‘please,’ ‘thank you,’ and even ‘sorry.’ People perceive the devices as more than just an electronic toy, they’re more akin to another person or a friend.

Within a few years, many expect voice to have largely replaced remote controls, simplifying access to a range of TV, radio, and other devices.

What does all of this mean to your Tenants?

Basically, right now, you can offer an Artificial Intelligence driven Property Management solution to your Tenants, it can be generic (Talk to Property Realm) or tailored (Talk to “Your Agency Name Here”) that will answer their general queries, deliver specific tenancy information, take and book maintenance jobs, even auto assign the job to your preferred Tradesperson with a capped $ value.

What does this mean to your Property Managers?

The inclusion of CLAIRE, your AI driven assistant, will free up your Property Managers from the day-to-day repetitive transaction activities, and allow them to focus increasingly on customer focused activities.

tenant

Almost 5 Billion people own a mobile phone – no wonder SMS has become the ubiquitous communication channel in a world, where instant is the new norm, alongwith expectations that you have staff just sat ready and waiting to respond when SMS’ arrive.

With CLAIRE as your digital assistant, those SMS’ will be responded to instantaneously – either providing answers to the direct questions from Tenants, or creating Jobs in your Property Management software for downstream processing – all in real time, 24 x 7.

The resulting responsiveness in communications between your Tenants and Property Managers will increase customer satisfaction, whilst delivering a continuous service improvement by having CLAIRE, respond in real time with up to date information, using a convenient and familiar tool.

improved

The constant influx of emails into the Property Manager’s inbox keeps them tied to a screen when they should be out delivering customer service, face-to-face.

Imagine if you will, that you had a Digital Assistant who would process those same incoming emails using Artificial Intelligence and present you with an Email AI Outbox that shows:

  • Tenant information already added to each email – no need to search in your Property Management Software;
  • The content processed and tagged with the appropriate context e.g. rent, lease, tradesperson, move out etc.;
  • Supporting information tagged as Narrative so you can follow along;
  • The overall and individual sentiment identified and represented by a Happy, Neutral or Angry smiley face;
  • A draft response pre-prepared for you to approve or edit – with an option to define default responses at the
  • Property Manager or Agency level;
    Maintenance jobs created automatically in your Property Management Software upon email approval;
  • The response sent to your Tenant with your designated responses upon approval.

Now imagine being able to perform this activity on your desktop, and phone, and tablet

Introducing CLAIRE, your EMAIL AI Digital Assistant that will take on the heavy lifting in regards to your email inbox and give you back time to focus on higher level service delivery for your Tenants by shifting your focus from transactional to relational.