CLAIRE in Action
The concept of the Concierge Service is to provide you with an Artificial Intelligence (AI) Assistant (CLAIRE) that looks after the everyday, repetitive tasks that can clog up your day and prevent you from getting to the higher value customer service orientated activities.
The added bonus in this situation is that CLAIRE never sleeps – the Concierge Service is available 24/7, with as much or as little interaction after hours that you require, ensuring that the Tenants requirements or issues are dealt with efficiently and effectively.
Whilst primarily aimed at offering a market differentiator in your service capability to your Tenants, the underlying advantage is that the AI automation looks after the repetitive questions and requests that take up your time, preventing you from focusing on the activities that really make a difference to your customers.
The Concierge Service is available as soon as you have your Property Realm account set up and operational, with marketing collateral available within your portal to help you spread the message to your Tenants.
CLAIRE is ready to handle your everyday Tenant conversations (24/7), giving you back time in your day while taking the appropriate next steps on your behalf.
The two-way conversations can take place via:
- Google Home / Google Assistant
- Branded Web Form on your Agency Website
- Email (with Email AI module activated)
The types of conversations CLAIRE has learnt through Artificial Intelligence learning are:
- Rent Based
- Lease Based
- Maintenance Issues and Requests
- Property Manager Escalation
- Tradesperson Based
- Pet Based
CLAIRE will also create a Maintenance Job in your Property Management Software based upon the context of the conversation with your Tenants against the relevant trades person – whilst also recording the conversation in the Job. The trades people CLAIRE has learned to engage are:
- Pool Maintenance