Rental Arrears Explained
CLAIRE, can start a conversation to commence following up rental arrears. Whether your rent roll is 50, 500 or 5000, CLAIRE can look after 100% of first contact with your tenants regarding their late payments with a series of 3 communications or continuous processing until the tenant is no longer in arrears with an option for task creation to follow up with persistent defaulters.
CLAIRE has an options available for those tenants that have entered into an agreed payment plan, or for your commercial tenants, so they can be excluded from the rental arrears conversation process.
In addition to your interval settings, CLAIRE can share your account details with the tenant to allow easy and immediate payment of their overdue rent or, alternatively, the tenant is able to use their usual payment method. CLAIRE can initiate rental arrears conversations in all time zones, at your pre-determined time, to allow your team to complete all bank reconciliation, ensuring CLAIRE is up to date with any payments made in the time since her last contact.
After initiating the required rental arrears conversations and updating your property management software with the details of the conversations that have taken place, CLAIRE can send each property manager a list of arrears for their portfolio and a collated report to the General Manager of all arrears for all tenants across all portfolios.
- Tenants in arrears defined based upon configuration settings
- SMS and Email Conversations are initiated by CLAIRE.
- Reminders continue until final interval, or if preferred continuously until resolved.
- Follow up task created in Property Management software after final interval