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Frequently Asked Questions

To help you get the most out of Realm, We've compiled a list of answers to common questions we get with users of our app.

Thanks for asking!

You can find the download link at www.propertyrealm.com.au

After downloading, register your account with your agency email address and mobile number and you will be sent a verification code that will allow you to log in and customise your experience on Realm.

Your phone most likely needs updating. Go to settings, software update and update your I-phone or Android. You should then be able to run Realm. If this doesn’t work, delete Realm and Re-Install. 

Realm Industry works with I-Phone & Android Phones. Designed for the mobile road warrior. 

We know you want data that’s relevant to you so we have made it really easy. From within the Realm app, click the button in the top left corner to take you to the menu. Select settings and you will find the screen to input your postcodes or suburbs. You can set up to 10 suburbs to receive alerts for.

Yes, free for agents to download, use and subscribe to content channels.

Realm Industry provides email and online support. 

Sorry about that. You can control what you see easily. From within the Realm app, click the button in the top left corner to take you to the menu. Select settings and you will find the screen to input your postcodes or suburbs. Below this, there is a switch you can use to pause your alerts, or you can remove some suburbs from your list if they are no longer relevant to you.

Make sure you click the tick in the bottom right corner to save your settings!

Sure you can. Just click the heart icon below the content you wish to share and it will save it in a favourites list for you.

You can find the favourites list by clicking the button in the top left and locating the favourites menu.

Not a problem. From within the Realm app, click the button in the top left corner to take you to the menu. Locate the My Profile tab and change your email address here. If you change your name for any reason and want to change it on Realm, you can do that here too.

That’s ok, your Realm, your choice! From within the Realm app, click the button in the top left corner to take you to the menu. Locate the My Subscriptions tab and switch on or off your subscriptions as you desire.

From within the Realm app, click the button in the top left corner to take you to the menu. Locate the My Chats menu. Here you will be able to view, resume or delete previous chats and start new chats using the speech bubble icon. You can also start a new chat with someone on Realm using the shortcut, the blue and orange coloured speech bubble, to share content from your news feed. This bubble is right below the content you want to share. How easy is that?

Of course, that’s easy. Realm seamlessly integrates with a number of different apps for this purpose. Simply click the blue arrow below the content you want to share and select the app you wish to use to share with. Follow the directions as they appear on screen and voila, shared!

You received this email because you recently sold or listed a property for lease or sale online. This is not spam, but branded content for you to use and share. It was sent to you to allow you to build your online profile quickly and easily. 
 
All you need to do is save it and post it to your social media of choice like Facebook or Instagram.
These marketing tools are provided free of charge and can be used in any way you desire.
 
If you don’t want to  receive these images in your inbox, see point 23 of these frequently asked questions.

The short answer, we have restricted the number of digits we display to ensure a tidy tile to share on social media. We aren’t able to round the price up or down, or include the full figure, so we encourage you to continue to share and include details with your posts.

No, but you can. The image we used is selected automatically by our system. It picks up the first or Hero image of a property. Please be mindful when you are uploading your listings online and select the beautiful high-quality image you want to see displayed as the first image in your set.

No, but you can. This image is selected automatically, along with the listing information you have uploaded online. One of the features in development and soon to be released will allow you to update your profile picture on your Realm profile and this will be the image used in your social media tile. If you don’t update your profile picture, the default image, associated with your listing online is the image that will be used.

I received an image of a newly listed or sold property in my feed but my phone number is incorrect.

 

Your phone number is selected automatically, along with the listing information you have uploaded online. If you change your number, our search engine will find it. It updates agent information weekly. If you don’t update your phone number online, Realm cannot update it automatically for you.

Sure! We work with head office marketing teams daily to ensure the social media ready images are on brand and ready for agents to use automatically. If you want to use this tool and you want to ensure professionalism and brand compliance, please forward your request to the Director of Marketing at your head office and CC media@propertyrealm.com.au

Great! We want your network to experience Realm and take your recommendation seriously so we have made it easy for you. Simply select the button in the top left corner and locate the Share Realm tab. Here you can add your own personalised message and choose your contacts to share the Realm app with, and what platform you want to use to share it! Get your team sharing and communicating with you on Realm today.

Great, just use the form below.

Yes, we have an enterprise private communication channel platform for Head Offices and Agencies who want to unleash their agents from email. 

Great, use the below form and let us know who to contact and we will do the rest!

That’s fine. You have two options. You can download the Realm app at www.propertyrealm.com.au and receive them directly on your smart phone, right in your Realm news feed. Or, you can simply click unsubscribe and not receive the communication tools at all.